How can we help?

What to include

These details help us find the problem without a lot of back and forth:

• The name of the app or website you need help with.
• Your device model and operating system version. On iPhone and iPad these are listed under Settings › General › About.
• The app version, shown in the app's settings or on its store page.
• What you expected to happen, and what happened instead.
• A screenshot or screen recording, if you can share one.

Purchases and refunds

Purchases and subscriptions made through the App Store are billed by Apple, so refunds are handled by Apple rather than by us. You can request one at reportaproblem.apple.com. If a purchase isn't showing up in one of our apps, email us and we'll help you restore it.

Privacy and data requests

To ask what information we hold about you, or to have it corrected or deleted, email info@paragrant.com with the subject line “Privacy request”. If one of our apps lets you create an account, you can also delete that account from inside the app.

Our Privacy Policy explains what we collect and why.

Accessibility and feedback

If anything we make is difficult to use, including with a screen reader, larger text sizes, or other accessibility features, please tell us. We treat accessibility problems as bugs.

Suggestions are welcome too. Send them to the same address.